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TIFF is dedicated to presenting the best of international and Canadian cinema to film lovers in our home TIFF Bell Lightbox. Our aim is to become a creative community and global leader, and one of the world’s premiere organizations in the discovery and understanding of film.

TIFF, a vibrant not-for-profit arts organization, is hiring for the position of:

AIRPORT SUPERVISOR

Reporting to the Manager, Ground Transportation, the Airport Supervisor position will oversee guest arrivals and departures at the Lester B. Pearson Airport, ensuring that passengers connect with their designated ground transportation.

RESPONSIBILITIES:
• Ensure that all guests designated for pick up are greeted by a volunteer, escorted to their arranged ground transportation and sent to their designated accommodation
• Maintain professional and amicable relations with guests and external partners/contacts
• Maintain confidentiality in all matters relating to guest information ensuring that all information is handled in an ethical and confidential manner
• Remaining composed and professional when dealing with high-profile guests
• Dispatch Guest Drivers and hired limo/taxis from the airport
• Liaising with Ground Transportation Manager, volunteers and Guest Drivers on shift to report delays, errors and problems as soon as they arise
• Supervise the Volunteer Captains and all volunteers working at the Airport ensuring that they follow the correct procedures and behave appropriately with the guests
• Participate in Volunteer Department offered training “Working with Volunteers” Workshop
• Create an inclusive work environment that ensures that volunteers feel welcome and that they are part of the TIFF team
• Provide feedback to volunteers on their performance and report any issues to the Ground Transportation Manager and Volunteer department
• Maintain float for reimbursing volunteer expenses

CONTRACT DATES:
• September 6, 2017 to September 15, 2017

Posted by: TIFF - Toronto International Film Festival
For more information: https://www.tiff.net/careers/

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