Category
Industry Listing, Job Posting.

Permanent
Part-time
Ticketing Services

TIFF is dedicated to presenting the best of international and Canadian cinema to film lovers in our home TIFF Bell Lightbox. Our aim is to become a creative community and global leader, and one of the world’s premiere organizations in the discovery and understanding of film.

TIFF, a vibrant not-for-profit arts organization, is hiring for the position of:

Ticket Agent – Box Office & Call Centre

Reporting to the Manager - Ticketing Services, Ticket Agents work in both the Box Office and the Call Centre and are responsible for providing exceptional customer service while selling tickets to all events at TIFF Bell Lightbox.

RESPONSIBILITIES:
• Providing excellent customer service in person, through inbound and outbound calling
• Handling large volume of sales on a regular basis
• Processing cash, debit and credit card transactions and balancing deposits
• Operating computerized ticketing systems and ensuring all account data is captured accurately
• Providing information about all products and services available at TIFF Bell Lightbox
• Maintaining discretion regarding confidentiality of account information, as per privacy policy
• Adhering to all ticketing policies and procedures
• Filling, sorting and organizing materials
• Performing some light lifting and other duties, as required
START DATE:
• January 29, 2018

MINIMUM REQUIREMENTS:
• Customer service experience required.
• Familiarity with Ticketing Systems is an asset. Knowledge of Archtics is preferred.
• Excellent written and verbal communication skills (in English)
• Ability to speak multiple languages is an asset
• Previous experience in a Call Centre environment
• Enthusiastic, ambitious, self-motivated, open to working in a team environment
• Ability to work calmly under pressure while balancing multiple priorities
• High level of computer literacy. Comfortable operating multiple computer based systems simultaneously
• Previous cash handling experience is required. Experience handling sales of all types (credit, debit, gift cards)
• Able to adapt to a flexible work schedule, including evenings, weekends, and holidays.

HOW TO SUBMIT & APPLICATION DEADLINE:
• Please submit application by 5pm on December 29, 2017.
• All applications must be submitted online through the posting found on on tiff.net/careers

Posted by: Toronto International Film Festival
For more information: http://www.tiff.net/careers/

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