Industry Listing, Job Posting.

Reporting to: Chief Executive Officer, CSI

Location: Toronto

Position Type: Full time

Compensation: Salary commensurate with experience, + benefits

About CSI:

The Centre for Social Innovation (CSI) is a nonprofit social enterprise with collaborative workspaces, communities and acceleration programs in Toronto and New York City. CSI supports over 1000 nonprofits and social mission organizations tackling a range of social, environmental and economic challenges. Our mission is to catalyze social innovation by amplifying the success of our members and fueling a movement for people and planet.

Collaboration, entrepreneurship and systems change are embodied in everything we do. We have the passion and drive of a young tech start-up but remain rooted in the social movements of the 60’s and 70’s. We are wildly optimistic while being deeply pragmatic. We are looking for someone who is recklessly committed to leveraging their enormous skills, smarts and emotional intelligence to having an impact - not just treating the symptoms, but rather getting at the root causes and actually shifting the game. We are making social change and having fun doing it.

This is a rare kind of crew - practical, friendly and deeply ambitious. We are determined to change the world and we have a plan, but we need you to help make it happen!

About CSI’s Chief Operating Officer:

This position is the ‘glue’, the ‘backbone’, the foundational infrastructure for the rest of the organization.  It also provides key strategic support and works to ensure that the vision is implementing on the ground.

As with all members of the CSI staff team, the Chief Operating Officer will be expected to:

  • Connect people and ideas

  • Brighten peoples’ days

  • Be at the heart of an incredible community

  • Build social networks

  • Create a culture of openness, sharing, and caring

Concretely, the Chief Operating Officer will be responsible for:

Strategy, planning, implementation and financial management

  • Support the overall success of the organization by ensuring that it all works seamlessly together

  • Working collaboratively with the executive to create the strategic direction of CSI

  • Lead on the implementation of the strategic direction with the EDs and Director team

  • Accountable for the financial planning cycle, integrity and risk assessment of the NPO and the Charity entity

  • Ensures that appropriate processes and systems are developed and adhered to to ensure the smooth operations of the organization

Governance, Legal and Administration

  • Support the CEO with governance and committee structure, policies, etc.

  • Leads the finance, real estate and HR board committees

  • Governance Membership:  Inclusion Diversity Equity Accessibility (IDEA) Committee, Joint Health and Safety Committee and others as needed

Real estate and capital projects

  • Drives the acquisition of new real estate and capital projects

  • Accountable for the smooth functioning of property, driving physical upgrades, improvements to energy efficiency, etc.

CSIx affiliate and Partnerships

  • Working closely with the CEO and Director of Technology on the implementation of the CSIx as well as the integration of the affiliates with the CSI team.  Main point of contact for CSI licensed partners.

  • Fosters partnerships with external stakeholders as needed

HR, Backbone and All Staff team

  • Lead the ‘Backbone Team’ including the finance, admin, HR, infrastructure and tech team.

  • Responsible for human resources (development policies, processes, escalations, etc.)  and to create an amazing and efficient workplace.

  • Work with the CSI Toronto Executive Director to lead “all staff” meetings and planning and team building retreats.

  • Support the TechSoup Executive Director and TechSoup Canada Managers with core operations and development.

  • Direct Reports include: Director of Finance, HR Coordinator, TechSoup Executive Director and four TechSoup Managers, Executive Assistant and support role with Director of Technology

  • Supporting a healthy culture and building a place where people want to work

Business Management:

  • Accountable and responsible for systems to support business analysis, business processes and progress towards our strategic goals and objectives

  • Decision-support to executive and board

  • Responsible for living our values as it relates to procurement, initiatives and decisions which reflect our ‘people and planet first’ values including diversity, sustainability, etc.

Qualifications/ The ideal candidate will possess the following:

  • At least 5+ experience in a similar COO position or senior mgmt position

  • 5-10 years experience in managing complex teams

  • Experience in social enterprise and business acumen

  • Experience in board governance of nonprofit and/or charity

  • Competence with leading teams through strategic planning and budgeting process

  • Financial modeling and decision support

  • Experience in real estate would be an asset

  • Competence dealing with regulatory and legal and insurance issues

  • Multitasking in a dynamic open-office environment

  • Proven ability as a leader, facilitator and staff support

  • Conflict resolution & negotiation skills

  • Organizational skills

  • Ability to hold a big vision and then to dive into the weeds to solve problems

What you can expect working at the Centre for Social Innovation:

We are a dynamic and collaborative team invested in our mission. We are constantly seeking to improve processes and increase our impact in the community. If you like start-ups, networks, social enterprises and working in a team atmosphere, this is a place for you.

We strongly encourage applications from diverse backgrounds and communities.

Applications will be accepted on a rolling basis until at least January 14th, 2018. Please submit your resume and cover letter as soon as you are interested by visiting

Please note that we may invite you to an interview with only a few days notice, and only those selected for an interview will be contacted. For more information about the Centre for Social Innovation visit

Please let us know of any specific requirements needed in advance of visiting any our spaces -  we will be happy to work with you to accommodate any accessibility requests as best we can!

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