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Reporting to the Manager, Ground Transportation, the Ground Transportation Assistant will be responsible for researching, tracking and booking the ground travel for each guest identified by the Festival. This position is to ensure all guests are flagged for pick up, greeted at the airport and delivered to their assigned hotels. They will assist in overseeing the coordination of Festival drivers and sedan service for airport pickups.

• Liaise with other departments/staff regarding ground pick up/drop off requirements of guests
• Support the Manager, Ground Transportation whenever necessary
• Ensuring that invited guests of the Festival are booked and scheduled for their airport transfers
• Ensuring that all guest travel information is captured and entered into the Festival database
• Assist with scheduling drivers and client communications
• Assist with coordinating VIP pickups
• Act as liaison between Ground Transportation Manager and publicists, assistants, etc.
• Maintain and email/fax daily schedules to airport authorities as necessary
• Assist with communicating to Airport Supervisors and volunteers regarding schedule and airport shifts
• Accommodate last minute or unscheduled transfers of guests where possible
• Assist with preparing and conducting the Airport Volunteer Session including develop handout outline expectations/ instructions for the volunteers
• Meet with Airport Supervisors to become familiar with airport and terminals
• Work cooperatively with Film Office staff and other departments contributing to a team attitude and environment
• Assist in the move to the Hyatt offices, set up and clean up
• Provide post mortem materials/feedback by the end of contract

• Previous experience in ground transportation an asset
• Exceptional background in customer services is required
• Previous experience in Travel and Hospitality preferred
• Holds a G class license, preferred
• Previous experience with a live event and/or festival preferred
• Strong computer skills (Windows, Microsoft Office and databases)
• Strong organizational skills with extreme attention to detail
• Strong communication and interpersonal skills. ie. Phone, email and in person
• Detail oriented and numerical aptitude is a must
• Mature personal judgment, exhibiting a high level of professionalism and diplomacy, and ability to handle confidential information

Posted by: Toronto International Film Festival (TIFF)
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