Submission Deadline: Monday, February 25, 2019
Loyalty Concierge, Loyalty & Engagement
TIFF is a charitable, cultural organization dedicated to presenting the best of international and Canadian cinema and creating transformational experiences for film lovers and creators of all ages and backgrounds in our home TIFF Bell Lightbox. Our mission: To transform the way people see the world, through film.
TIFF is committed to embracing diversity and treating all individuals with respect, dignity and fairness by removing physical, social and economic barriers to participation.
We are currently hiring for the position of:
Reporting to the Senior Manager, Loyalty & Engagement, the Loyalty Concierge is responsible for providing exceptional service to TIFF's high-level supporter base, and maintaining high retention and satisfaction rates through elevated stewardship and benefits delivery. They will design and implement unique offerings and create unforgettable experiences leveraging both internal and external assets and partnerships. As an ambassador for TIFF, they will be the face of the organization for some of our most engaged patrons.
Responsibilities shall include but not be limited to:
Stewardship & Member Service: Going above and beyond with exceptional and personalized service for an at times demanding clientele. Developing and executing high-quality stewardship touch-points through in-person, email, and phone; monitoring, recording, responding to and escalating communications / interactions as necessary. Providing elite customer service in the delivery of member benefits and experience.
Operations and administration: Supporting the building of programme infrastructure and coordinating daily programme operations and administration. Supporting the Senior Manager, Loyalty & Engagement with special projects as they arise.
Revenue generation: Support of annual renewals / upgrade target, achieved through support of various retention initiatives year-round and leading up to and during the Festival.
Internal collaboration: The position will work closely with various departments including: Development, Visitor Experience, Ticketing Services, Festival/Venues Services, Industry, Corporate Partnerships (incl, Events / Hospitality) and others as required.
Posted by: Toronto International Film Festival
For more information: https://www.tiff.net/careers