Industry Listing, Job Posting.

Permanent / Part-time
Ticketing Services

TIFF is dedicated to presenting the best of international and Canadian cinema to film lovers in our home TIFF Bell Lightbox. Our aim is to become a creative community and global leader, and one of the world’s premiere organizations in the discovery and understanding of film.

TIFF, a vibrant not-for-profit arts organization, is hiring for the position of: SUPERVISOR – BOX OFFICE & CALL CENTRE

The Box Office & Call Centre Supervisor is primarily responsible for answering incoming calls in the Call Centre, providing excellent customer service via email and social media, as well as responding to other general inquires. In the Box Office, the Supervisor is primarily responsible for supervising staff, ensuring all shift duties are completed, and providing a high level of customer service. This position works closely with the Assistant Manager – Box Office & Call Centre, and reports to the Manager, Ticketing Services.

• Providing friendly, knowledgeable customer service on the telephone, via email or in person by giving information regarding all of TIFFs products and services in a timely and professional manner
• Handling large volume of sales on a regular basis
• Processing and managing cash, debit and credit card transactions with confidence
• Communicating effectively with all staff, volunteers, and patrons
• Operating computerized ticketing systems and ensure all account data is captured accurately
• Maintaining discretion regarding confidentiality of all account information, as per privacy policy
• Adhering to and interpreting all Ticketing policies and procedures in both the Box Office and Call Centre to provide a high level of service
• Supervising and supporting Ticket Agents to ensure all performance goals are achieved
• Trouble-shooting equipment and hardware
• Filling out end of shift reports, entering nightly sales into Box Office Sales Report interface
• Maintenance and upkeep of the Box Office, Will Call folder, Call Centre space and working desks
• Assisting Ticket Agents with cashing in and cash out processes – ensuring their sales are balanced, troubleshooting when discrepancies occur, holding agents accountable when necessary
• Documenting and reporting any issues, concerns, feedback from customers and staff that occurred over their shift. Maintaining open communication with Management team

Posted by: Toronto International Film Festival
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