About The National Ballet of Canada
The National Ballet of Canada is one of the most exciting, innovative arts institutions in Canada, and among the top ballet companies in the world. Since its establishment in 1951, The National Ballet of Canada is celebrated for its remarkable dancers and diverse repertoire of traditional full-length classic ballets and cutting-edge contemporary work by world-renowned choreographers and designers. Our Education and Community Engagement programmes are designed to cultivate an interest in the arts and promote dance to youth and broader communities.
Executing world-class, unforgettable performances and challenging our audiences is at the core of what we do, none of which would be possible without a talented and passionate team of employees. We persist to create an environment that encourages our artists and employees to realize the fullest extent of their talents in an inclusive workplace.
About the Position
The National Ballet of Canada is looking for a committed and enthusiastic Representative to work in the Call Centre and on-site Box Office within the Audience & Donor Services (ADS) Department beginning in September 2024.
Commitment to Availability
The ADS Department offers a dynamic experience within an exciting and fast-paced environment. This is a Part-Time, Seasonal position due to the nature of the work. The performance months (November, December, March and June) require 20 – 30 hours a week while the non-performance months require 15 – 20 hours a week. The contract runs until the end of the Ballet’s season, June 30, 2025, followed by the possibility of renewal which would start at the beginning of the next season, July 1, 2025. This is a unionized position and is subject to the terms of the Collective Bargaining Agreement (CBA) between the company and IATSE Local B-173.
Duties and Responsibilities
- Responsible for inbound phone sales which include processing ticket sales, In Studio classes, and subscription renewal calling
- Reception coverage; answer inquiries over the phone, on email and in person, greet guests and visitors, assist with deliveries, and other administrative duties as assigned
- Complete in-person transactions and provide patron services at the Box Office located at the Four Seasons Centre for the Performing Arts
- Administer membership renewal calls, as required
- Stay informed and knowledgeable in all aspects of The National Ballet of Canada including repertoire, events, membership, In Studio, policies and procedures
- Assist with patron inquiries and resolve any issues with professionalism over the phone, through email correspondence and in person
- Provide administrative support to the management team and assist with related processing, database maintenance and other administrative tasks
- Maintain a professional attitude and appearance while representing The National Ballet of Canada
- Required to stay current with legislative training, as it pertains to customer service (ie. AODA, Ontario Health and Safety Act)
Qualifications
- A minimum of 1 year experience in delivering a high level of customer service
- Excellent verbal and written communication skills
- Professional interpersonal skills
- Attention to detail
- Able to take initiative, learn quickly and adapt to changing demands
- Knowledge of Tessitura Ticketing Software is an asset
- Strong ability to learn new software systems and communications tools including but not limited to; Tessitura, Mindbody, Slack, and Microsoft Office
- A passion for the performing arts is an asset
Work Requirements
Performance Months (November, December, March and June):
- Weekday, evening, and weekend shifts as required
- Ability to work a minimum of 15 hours per week and up to 25 hours per week during peak business operations
- Operation Hours: 10:45am – 10:00pm, Monday to Saturday, 10:30am – 3:00pm Sunday
- Location: Call-Centre at The Walter Carsen Centre and the Box Office at the Four Seasons Centre for the Performing Arts
Non-Performance Months:
- Weekday, evening, and weekend shifts as required
- Ability to work a minimum of 15 hours per week and up to 30 hours per week
- Operation Hours: 10:45am – 5:00pm, Monday to Friday
- Location: Call-Centre at The Walter Carsen Centre (primary) and the Box Office at the Four Seasons Centre for the Performing Arts (as required)
Compensation and Benefits:
- This is a unionized position with a starting pay of $17.54 per hour. *Please note CBA negotiations are currently ongoing, terms are subject to change.
- Complimentary and discounted tickets to performances
- After one full year of employment; Pay increase, Access to a Health Spending Account, Enrollment into company matching Retirement Savings Plan
Application Process
Please submit one PDF document that includes your cover letter and resume to HR@national.ballet.ca with the subject heading “ADS Representative” by no later than August 25, 2024. We will be reviewing candidate submissions as they are received, and we may choose to move forward with interviews before the deadline. Early submission is encouraged. We thank all applicants for their interest; however, only those selected for an interview will be contacted. The successful candidate will be required to participate in a Criminal Background Check.
The National Ballet of Canada is committed to taking every reasonable precaution for the protection of health and safety for workers as required by the Occupational Health and Act (OHSA). We are also committed to compliance with all applicable public and occupational health and safety, human rights, privacy and other laws. We recommend that all employees follow the guidance regarding vaccinations and boosters provided by Health Canada.
All applicants must be legally entitled to work in Canada. We will primarily be using your phone number listed or email to communicate with you. It is your responsibility to include an updated phone number and email address and accept calls/emails from unknown users. As we send time sensitive correspondence, we recommend that you check your phone, voice messages and email regularly. If no response is received within a reasonable timeframe, we will assume you are no longer interested in pursuing the opportunity. Should it be determined that any background information provided be misleading, inaccurate or incorrect, we reserve the right to discontinue with the consideration of your application.
Statement of Intention and Accommodation
The National Ballet of Canada is committed to fostering an inclusive, accessible, and equitable environment where employees feel valued and respected. The organization is committed to reflecting the diversity of our community, our city, and our country, and strives to ensure its recruitment and selection processes are bias-free. As such, we welcome and encourage applications from qualified candidates of all cultures, ethnicities, gender identities, sexual orientations, and abilities. The recruiting team will work with applicants requesting accommodation at any stage of the hiring process.