Start Date: October 21, 2024 (can be flexible with the start date)
Salary: $45K – $50K pending experience
Benefits: Health & Dental
Term: Permanent, Full Time (35 hrs a week)
Hours: 11:30am-7:30pm, Tuesday – Saturday
Location: In person, with some remote work possible.
City/Town: Toronto, ON
Vacation: 10 days plus an additional week of company holiday closure in December and July and 12 sick/personal days
Organization Description
Theatre Passe Muraille is known for developing innovative and daring Canadian theatre, but we exist to support our communities. From encouraging independent and emerging artists, and multicultural work, to inspiring our staff and artists to work collaboratively, Theatre Passe Muraille works to ensure all voices are represented on our stage.
Typically, Theatre Passe Muraille produces and/or presents 6-8 shows a year and hosts rental companies and festivals throughout the year. Theatre Passe Muraille operates 3 performance spaces — a Mainspace Theatre (185 seats), a newly renovated Backspace Theatre (55 seats), and a Cabaret/Bar space (capacity of 100).
Job Description
The Patron Services Manager oversees everything related to Box Office, Front of House and Bar Management at Theatre Passe Muraille, including hiring, scheduling and supervision of FOH staff and volunteers.
Reports to: Artistic Producer
Direct Reports: Manages all the Box Office, Front of House and Bartender STAFF (approx a staff of 13)
Key Responsibilities:
- Maintaining the Box Office System, including inputting and updating performance and patron information.
- Scheduling, managing and being on call to Patron Services Associates (Box Office /Front of House staff and Bartenders)
- Ensuring a smooth and efficient flow of patrons into the venues
- In conjunction with Production and Facilities Manager, ensuring that the theatre and washrooms are clean and organized
- Supporting the Producer and Leadership at TPM with any events such as Opening Nights, Donor’s Events, etc.
- Responding to online, telephone and in-person inquiries and ticket sales
- Responsible for Volunteer Recruitment and Coordination
- Managing the TPM Bar
- Acting as a Patron Services Associate (Box office, Bar or Front of House Staff) as needed
- Participate as a committee member for the Health and Safety Committee at TPM: and update FOH/BOX policies to increase staff safety, while ensuring the training and follow through on these policies are done by staff
- Ensuring to keep ACCESSIBILITY top of mind with all our processes and interactions with patrons, artists and Staff.
- Available to take box office phone calls during work hours and returning voicemails when possible.
- Processing, balancing and reconciling box office sales
- Liaising with rental companies in regards to staffing, performances and ticket sales
Mandatory Qualifications:
- Minimum two years experience in FOH, Box Office or customer service, preferably in an arts and/or entertainment setting
- High level organizational skills, with the ability to prioritize and juggle competing demands. The ability to think creatively and propose innovative ways to solve problems
- A passion for creating an exceptional customer service experience and exceeding patron expectations
- Ability to manage and inspire direct reports.
- Strong interpersonal and oral/written communication skills and attention to detail
- Demonstrated initiative and ability to manage multiple tasks and deadlines
- Ability to work independently as well as in a team environment
- Proficiency in the use of computer for: Word processing including Excel, Word, PowerPoint and Google Docs
- Curiosity and flexibility in order to support innovative or new processes
- Commitment to TPM values
Assets:
- Experience in concessions/food/drink service and management
- Knowledge of Bravo Base
- Knowledge of Digital streaming (live or pre-recorded)
- Experience with theatrical accessibility initiatives (eg. captioning, ASL interpretation, Audio-Description, Relaxed Performances)
- Any additional language skills (including American Sign Language)
Accessibility
TPM believes in fostering an inclusive, accessible, and equitable environment and we are committed to reflect the diversity of our community and our city. We welcome and encourage submissions from Indigenous, Black and People of Colour, the Deaf and disabled as well as individuals of all genders, cultures, ethnicities, sexual orientations, and abilities. We are committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
If you identify as a person with a disability, and require the information in this application in an accessible format, or an accessibility accommodation, including American Sign Language (ASL), to participate in any part of the recruitment process, please contact Indrit Kasapi at indritk@passemuraille.on.ca or at 416 504 8988 extension 2144 to make a request.
If you wish to provide a video or audio application, please upload your application and provide the appropriate link and password (if applicable) via email to Indrit Kasapi at indritk@passemuraille.on.ca
How to Apply:
Please submit by Sunday September 15, 2024 at midnight:
- A cover letter (maximum 1 page) stating your interest in the position and TPM
- Resume (that includes the names and phone numbers of 2 references)
Send them as PDF or Word attachments via email to :
Indrit Kasapi, Artistic Producer
indritk@passemuraille.on.ca.
Please use the subject line: “Application for Patron Services Manager”. Only those selected for an interview will be contacted.